Politique d’expédition

At The Napking, we prepare every order with the utmost care to ensure that our products arrive in perfect condition.

Order Processing Times

Orders are generally prepared within 1 to 3 business days after payment confirmation.

During promotional periods, holidays, new collection launches, or times of high demand, processing times may be slightly longer. We will always do our best to hand your order over to the courier as quickly as possible.

Made-to-order, personalised, or pre-order items may have different processing times, which will be clearly stated on the relevant product page.

Estimated Delivery Times

Estimated delivery times begin once the order has been handed over to the courier:

Europe: approximately [3 to 7 business days]
United Kingdom: approximately [4 to 8 business days]
United States and Canada: approximately [5 to 10 business days]
Rest of the world: approximately [7 to 15 business days]

These delivery times are estimates and may vary depending on the destination, courier service, local holidays, weather conditions, or customs procedures.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the destination, weight, and size of the order.

Free shipping is available on orders over 200€ within the EU

Any free shipping promotions will be clearly displayed on the website and automatically applied at checkout when the relevant conditions are met.

Couriers and Tracking

Orders are shipped using selected courier services, including DHL, Fedex, and other logistics partners, depending on the destination and type of order.

Once your order has been handed over to the courier, you will receive a shipping confirmation email containing a tracking number, allowing you to follow the progress of your delivery.

Please check your shipping address carefully before completing your order. The Napking cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Customs Duties and Import Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, or other fees applied by the local authorities of the destination country.

Unless otherwise stated at checkout, these costs are not included in the product price or shipping charges and must be paid by the recipient.

Customs charges vary depending on local regulations. The Napking is unable to predict or control any fees imposed by customs authorities.

Any delays caused by customs clearance procedures are outside The Napking’s control.

Shipping Restrictions

The Napking B2C online store does not currently accept orders for delivery to Italy or Belgium.

To purchase our products in these countries, please visit our authorised retailers page or contact us for assistance.

Additional shipping restrictions may apply to certain destinations due to courier limitations or local regulations.

Damaged Parcels or Delivery Issues

When receiving your order, we recommend checking the condition of the parcel carefully.

If the packaging appears visibly damaged, please accept the delivery with reservation and take photographs of the parcel before opening it.

In the event of damaged or missing items, or any issue with your shipment, please contact us within [48 hours] of delivery. Include your order number and clear photographs of the parcel and the products received.

Undelivered Orders

If the tracking information shows that the parcel has been delivered but you cannot locate it, please check with family members, neighbours, your building reception, or a nearby collection point.

If delivery cannot be completed due to an incorrect address, repeated absence of the recipient, or failure to pay customs charges, the parcel may be returned to the sender. Any return shipping costs or costs associated with reshipping the order may be deducted from the refund or charged to the customer.