Refund policy

Returns and Refunds Policy

We hope you are completely satisfied with your purchase. Should you change your mind, you may request a return within 14 days from the date on which your order was delivered.

Return Conditions

Returned items must be in their original condition and must not have been used, washed, altered, damaged, or handled beyond what is reasonably necessary to inspect them.

All original labels, accessories, and packaging supplied with the product should be included in the return.

The Napking reserves the right to reduce the refund amount if the returned product shows signs of use, washing, damage, improper handling, or a reduction in value.

Items must be returned from the same country to which the original order was delivered.

How to Request a Return

To request a return, please contact us within 14 days of delivery:

Telephone: +39 091 6883142
Email: info@thenapking.com

Please provide your full name, order number, and the details of the items you wish to return.

Once your request has been reviewed, we will arrange a home collection with one of our selected couriers and provide you with the necessary return instructions.

Please do not send any products back independently before receiving confirmation and instructions from our Customer Care team.

Return Costs

The cost of our home collection service depends on the country from which the products are returned:

European Union countries: €30
Countries outside the European Union: €50

The applicable return cost will be deducted from the amount refunded to you.

If the product received is damaged, defective, or different from the product ordered, the return will be arranged at no additional cost, following verification by our Customer Care team.

Any customs duties, import taxes, brokerage fees, or additional charges resulting from incomplete or incorrect return documentation may be deducted from the refund.

Refunds are generally processed within 14 days of receiving the return request. However, we may withhold the refund until the returned products have been received or until proof of shipment has been provided.

The time required for the refunded amount to appear in your account may vary depending on your bank, credit card provider, or payment service.

For a complete return of an eligible order, the refund will include the original standard delivery cost. Any additional amount paid for express, premium, or alternative shipping services will not be refunded.

For partial returns, the original shipping cost will not be refunded.

Exchanges

We do not offer direct exchanges.

To purchase a different product, size, or design, you will need to return the original item in accordance with this policy and place a new order separately.

Made-to-Order and Personalised Products

Unless otherwise required by applicable law, the following products cannot be returned:

* Made-to-order products
* Made-to-measure products
* Products personalised or customised according to the customer’s specifications
* Products altered at the customer’s request

Any applicable return restrictions will also be stated on the relevant product page.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at info@thenapking.com.

Please include:

* Your order number
* A description of the issue
* Clear photographs of the product
* Clear photographs of the packaging
* A photograph of the shipping label

Please keep the product and all its packaging until our Customer Care team has completed its assessment.

Where the issue is confirmed, we will provide an appropriate solution in accordance with applicable consumer protection laws.

Promotional Items and Gifts

Products purchased during sales or promotional periods may be returned under the same conditions described in this policy, unless they are made to order, made to measure, personalised, customised, or otherwise excluded.

The refund will correspond to the amount actually paid after any discount.

If your order included a complimentary product and the return causes the order to no longer meet the conditions of the promotion, the complimentary product must also be returned in its original condition. If it is not returned, its retail value may be deducted from the refund.

Refused or Unclaimed Deliveries

Refusing a delivery or failing to collect a parcel does not automatically constitute a valid return request.

If an order is returned to us because of an incorrect or incomplete address, repeated delivery failure, refusal of the parcel, failure to collect it, or failure to pay applicable customs charges, any costs incurred may be deducted from the refund.

Contact Us

For return and refund requests, please contact:

The Napking Customer Care
Telephone: +39 091 6883142
Email: info@thenapking.com

Please include your order number in all communications so that we can assist you as quickly as possible.

Nothing in this policy affects any mandatory consumer rights provided under applicable law.