Stornierungsrichtlinie

Purchase Options Cancellation Policy

This policy applies to products purchased through any purchase option made available on our website.

Cancelling an Order

You may request the cancellation of an order before the item has been prepared, entered into production, or handed over to the courier.

To request a cancellation, please contact our Customer Care team and provide:

* Your order number
* The email address used to place the order
* The product you wish to cancel

We recommend submitting your request as soon as possible. Sending a cancellation request does not automatically confirm that the order has been cancelled.

Our team will verify the status of the order and send you a confirmation by email.

Made-to-Order and Personalised Products

Some The Napking products are made to order, customised, or produced according to the specifications selected by the customer.

Once production has started, these products may no longer be modified or cancelled, except where otherwise required by applicable consumer protection laws.

Any specific cancellation conditions relating to a made-to-order, customised, or personalised product will be indicated on the relevant product page.

Payments and Refunds

Depending on the purchase option selected, payment may be collected in full, in part, or at a later date.

When a cancellation is approved, any eligible amount already paid will be refunded to the original payment method.

Any remaining scheduled payment associated with the cancelled item will not be collected.

Refund processing times may vary depending on the bank, credit card provider, or payment method used.

Shipping costs will also be refunded if the entire order is cancelled before dispatch. If only part of an order is cancelled, the shipping cost may be recalculated based on the remaining products.

Changing an Order

Requests to change the product, size, quantity, delivery address, or other order details must be submitted before the order enters production or is prepared for shipment.

We cannot guarantee that changes will be possible, but our Customer Care team will do its best to assist you.

Any price difference resulting from an approved change may be charged or refunded accordingly.

Delays or Product Unavailability

Any expected availability or shipping date displayed on a product page is an estimate and may be subject to change.

If a significant delay occurs, we will contact you using the email address provided with your order. Depending on the circumstances, you may choose to:

* Keep the order and accept the updated delivery estimate
* Change the order, where possible
* Cancel the affected item and receive a refund of the eligible amount paid

If we are unable to fulfil an order, the affected item will be cancelled and fully refunded.

Orders Already Shipped

Once an order has been handed over to the courier, it can no longer be cancelled.

After delivery, any request to return an eligible product will be handled in accordance with our Refund and Return Policy.

Made-to-order, customised, and personalised products may be excluded from returns, except in the case of defects, damage, incorrect items, or where otherwise required by applicable law.

Multiple-Item Orders

Cancelling one item does not automatically cancel the rest of the order.

If an order contains products with different availability or processing times, the items may be shipped together or separately depending on the shipping option selected.

Contact Us

For cancellation requests or questions about a purchase option, please contact our Customer Care team through the contact details provided on our website.

Please include your order number so that we can assist you as quickly as possible.

Nothing in this policy affects any mandatory rights granted to customers under applicable consumer protection laws.