Politique de remboursement

Retours et Refunds Policy

We hope you are completely satisfied avec votre purchase. Should you change votre mind, you may request un return within 14 days de le date sur which votre commande was delivered.

Return Conditions

Returned items must be en their original condition et must not have been used, washed, altered, damaged, ou handled beyond what is reasonably necessary à inspect them.

All original labels, accessories, et packaging supplied avec le product should be included en le return.

The Napking reserves le right à reduce le refund amount if le returned product shows signs de use, lavage, damage, improper handling, ou un reduction en value.

Items must be returned de le same country à which le original commande was delivered.

How à Request un Return

À request un return, please contact us within 14 days de delivery:

Telephone:+39 091 6883142
Email:info@theserviette de tableg.com

Please provide votre full name, commande number, et le details de le items you wish à return.

Once votre request has been reviewed, we will arrange un maison collection avec one de notre selected couriers et provide you avec le necessary return instructions.

Please do not send any products back independently before receiving confirmation et instructions de notre Customer Entretien team.

Return Costs

Le cost de notre maison collection service depends sur le country de which le products are returned:

European Union countries: €30
Countries outside le European Union: €50

Le applicable return cost will be deducted de le amount refunded à you.

If le product received is damaged, defective, ou different de le product ordered, le return will be arranged at no additional cost, following verification par notre Customer Entretien team.

Any customs duties, import taxes, brokerage fees, ou additional charges resulting de incomplete ou incorrect return documentation may be deducted de le refund.

Refunds are generally processed within 14 days de receiving le return request. However, we may withhold le refund until le returned products have been received ou until proof de shipment has been provided.

Le time required pour le refunded amount à appear en votre account may vary depending sur votre bank, credit card provider, ou payment service.

Pour un complete return de un eligible commande, le refund will include le original standard delivery cost. Any additional amount paid pour express, premium, ou alternative livraison services will not be refunded.

Pour partial retours, le original livraison cost will not be refunded.

Exchanges

We do not offer direct exchanges.

À purchase un different product, taille, ou design, you will need à return le original item en accordance avec ce policy et place un nouveau commande separately.

Made-à-Commande et Personalised Products

Unless otherwise required par applicable law, le following products cannot be returned:

* Made-à-commande products
* Made-à-measure products
* Products personalised ou customised according à le customer’s specifications
* Products altered at le customer’s request

Any applicable return restrictions will also be stated sur le relevant product page.

Damaged, Defective, ou Incorrect Items

Please inspect votre commande immediately after delivery.

If un item arrives damaged, defective, incomplete, ou different de what you ordered, please contact us as soon as possible at info@theserviette de tableg.com.

Please include:

* Votre commande number
* Un description de le issue
* Clear photographs de le product
* Clear photographs de le packaging
* Un photograph de le livraison label

Please keep le product et all its packaging until notre Customer Entretien team has completed its assessment.

Where le issue is confirmed, we will provide un appropriate solution en accordance avec applicable consumer protection laws.

Promotional Items et Cadeaux

Products purchased during sales ou promotional periods may be returned under le same conditions described en ce policy, unless they are made à commande, sur mesure, personalised, customised, ou otherwise excluded.

Le refund will correspond à le amount actually paid after any discount.

If your order included a complimentary product and the return causes the order to no longer meet the conditions of the promotion, the complimentary product must also be returned in its original condition. If it is not returned, its retail value may be deducted from the refund.

Refused ou Unclaimed Deliveries

Refusing un delivery ou failing à collect un parcel does not automatically constitute un valid return request.

If an order is returned to us because of an incorrect or incomplete address, repeated delivery failure, refusal of the parcel, failure to collect it, or failure to pay applicable customs charges, any costs incurred may be deducted from the refund.

Contact Us

Pour return et refund requests, please contact:

The Napking Customer Entretien
Telephone: +39 091 6883142
Email: info@theserviette de tableg.com

Please include votre commande number en all communications so ce we can assist you as quickly as possible.

Nothing en ce policy affects any mandatory consumer rights provided under applicable law.