Politique d’expédition

At The Napking, we prepare every commande avec le utmost entretien à ensure ce notre products arrive en perfect condition.

Commande Processing Times

Commandes are generally prepared within 1 à 3 business days after payment confirmation.

During promotional periods, holidays, nouveau collection launches, ou times de high demand, processing times may be slightly longer. We will always do notre best à main votre commande over à le courier as quickly as possible.

Made-à-commande, personalised, ou pre-commande items may have different processing times, which will be clearly stated sur le relevant product page.

Estimated Delivery Times

Estimated delivery times begin once le commande has been handed over à le courier:

Europe:approximately [3 à 7 business days]
United Kingdom:approximately [4 à 8 business days]
United States et Canada:approximately [5 à 10 business days]
Rest de le world:approximately [7 à 15 business days]

Ces delivery times are estimates et may vary depending sur le destination, courier service, local holidays, weather conditions, ou customs procedures.

Livraison Costs

Livraison costs are calculated automatically at checkout based sur le destination, weight, et taille de le commande.

Livraison gratuite is available sur commandes over 200€within le EU

Any livraison gratuite promotions will be clearly displayed sur le website et automatically applied at checkout when le relevant conditions are met.

Couriers et Tracking

Commandes are shipped using selected courier services, includingDHL, Fedex, et other logistics partners, depending sur le destination et type de commande.

Once votre commande has been handed over à le courier, you will receive un livraison confirmation email containing un tracking number, allowing you à follow le progress de votre delivery.

Please check votre livraison address carefully before completing votre commande. The Napking cannot be held responsible pour delays ou failed deliveries caused par incorrect ou incomplete information provided par le customer.

Customs Duties et Import Taxes

Commandes shipped outside le European Union may be subject à customs duties, import taxes, ou other fees applied par le local authorities de le destination country.

Unless otherwise stated at checkout, ces costs are not included en le product price ou livraison charges et must be paid par le recipient.

Customs charges vary depending sur local regulations. The Napking is unable à predict ou control any fees imposed par customs authorities.

Any delays caused par customs clearance procedures are outside The Napking’s control.

Livraison Restrictions

The Napking B2C online store does not currently accept commandes pour delivery àItalie ou Belgium.

À purchase notre products en ces countries, please visit notre authorised retailers page ou contact us pour assistance.

Additional livraison restrictions may apply à certain destinations due à courier limitations ou local regulations.

Damaged Parcels ou Delivery Issues

When receiving votre commande, we recommend checking le condition de le parcel carefully.

If le packaging appears visibly damaged, please accept le delivery avec reservation et take photographs de le parcel before opening it.

En le event de damaged ou missing items, ou any issue avec votre shipment, please contact us within[48 hours]de delivery. Include votre commande number et clear photographs de le parcel et le products received.

Undelivered Commandes

If le tracking information shows ce le parcel has been delivered but you cannot locate it, please check avec family members, neighbours, votre building reception, ou un nearby collection point.

If delivery cannot be completed due to an incorrect address, repeated absence of the recipient, or failure to pay customs charges, the parcel may be returned to the sender. Any return livraison costs or costs associated with relivraison the order may be deducted from the refund or charged to the customer.