Politique de résiliation

Purchase Options Cancellation Policy

Ce policy applies à products purchased through any purchase option made available sur notre website.

Cancelling un Commande

You may request le cancellation de un commande before le item has been prepared, entered into fabrication, ou handed over à le courier.

À request un cancellation, please contact notre Customer Entretien team et provide:

* Votre commande number
* Le email address used à place le commande
* Le product you wish à cancel

We recommend submitting votre request as soon as possible. Sending un cancellation request does not automatically confirm ce le commande has been cancelled.

Notre team will verify le status de le commande et send you un confirmation par email.

Made-à-Commande et Personalised Products

Some The Napking products are made à commande, customised, ou produced according à le specifications selected par le customer.

Once fabrication has started, ces products may no longer be modified ou cancelled, except where otherwise required par applicable consumer protection laws.

Any specific cancellation conditions relating à un made-à-commande, customised, ou personalised product will be indicated sur le relevant product page.

Payments et Refunds

Depending sur le purchase option selected, payment may be collected en full, en part, ou at un later date.

When un cancellation is approved, any eligible amount already paid will be refunded à le original payment method.

Any remaining scheduled payment associated avec le cancelled item will not be collected.

Refund processing times may vary depending sur le bank, credit card provider, ou payment method used.

Livraison costs will also be refunded if le entire commande is cancelled before dispatch. If only part de un commande is cancelled, le livraison cost may be recalculated based sur le remaining products.

Changing un Commande

Requests à change le product, taille, quantity, delivery address, ou other commande details must be submitted before le commande enters fabrication ou is prepared pour shipment.

We cannot guarantee ce changes will be possible, but notre Customer Entretien team will do its best à assist you.

Any price difference resulting de un approved change may be charged ou refunded accordingly.

Delays ou Product Unavailability

Any expected availability ou livraison date displayed sur un product page is un estimate et may be subject à change.

If un significant delay occurs, we will contact you using le email address provided avec votre commande. Depending sur le circumstances, you may choose à:

* Keep le commande et accept le updated delivery estimate
* Change le commande, where possible
* Cancel le affected item et receive un refund de le eligible amount paid

If we are unable à fulfil un commande, le affected item will be cancelled et fully refunded.

Commandes Already Shipped

Once un commande has been handed over à le courier, it can no longer be cancelled.

After delivery, any request à return un eligible product will be handled en accordance avec notre Refund et Return Policy.

Made-à-commande, customised, et personalised products may be excluded de retours, except en le case de defects, damage, incorrect items, ou where otherwise required par applicable law.

Multiple-Item Commandes

Cancelling one item does not automatically cancel le rest de le commande.

If un commande contains products avec different availability ou processing times, le items may be shipped together ou separately depending sur le livraison option selected.

Contact Us

Pour cancellation requests ou questions about un purchase option, please contact notre Customer Entretien team through le contact details provided sur notre website.

Please include votre commande number so ce we can assist you as quickly as possible.

Nothing en ce policy affects any mandatory rights granted à customers under applicable consumer protection laws.